Shipping & Returns
DELIVERY & DELIVERY CHARGES
ALL ORDERS WILL BE PROCESSED WITHIN 2 - 5 WORKING DAYS. WHILE WE AIM TO DISPATCH AS SOON AS THE ORDER IS RECIEVED,
All orders on the website will only be delivered within New Zealand. All orders over $ 100.00 are shipped freight free. All orders under $ 100.00 incur flat $10 shipping fee to a physical address in North and South Island. Additional delivery charges to the islands may apply.
All delivery orders must be supplied with a physical postal address. We do not deliver to P.O. Boxes.
We deliver goods through reliable national courier companies and signatures are required for delivery.
In case of larger shipments, a freight company will be engaged and a tracking number will be emailed to you after dispatch.
Tool Junction Ltd will not refund any losses incurred from the customer selecting their own delivery method/agent.
RETURNS AND REFUNDS
Customers have the right to return any good deemed faulty in nature. The following conditions apply to returned items:
- Where goods are being returned due to a fault, they must be in original condition.
- Proof of purchase must be provided.
- Where return is due to a fault, the customer must contact Tool Junction Ltd within 7 days of receiving the product.